Privacy Policy

Effective Date: September 6, 2024

1. Introduction

Welcome to the Ross Valley Sanitary District (RVSD) website. We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Types of Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Address
  • Email address
  • Phone number

2.2 Non-Personal Information

We gather information on usage patterns and preferences as visitors navigate the website, use our services, or read our email newsletters. This includes but is not limited to:

  • Browser type
  • Operating system
  • Resolution of computer monitor
  • Pages visited
  • Referring website
  • Date and time of visit
  • IP address

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to your inquiries and provide customer support
  • To improve our website and services
  • To send you updates and information about our services, if you have opted in
  • To comply with legal obligations and protect our rights

4. Cookies

Our website may use cookies to enhance your user experience. Cookies are small files stored on your device that help us analyze website traffic and improve our services. You can choose to disable cookies through your browser settings.

5. Browser Level Information and IP Addresses

Our web server automatically collects limited information about your computer configuration when you visit our website. This includes:

  • Type of browser
  • Operating system
  • Resolution of computer monitor
  • Referring website
  • IP address

We use IP address information for systems administration and troubleshooting purposes.

6. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and providing services
  • Government agencies as required by law or to respond to public records requests
  • Our affiliates or partners for the purposes described in this policy

7. Public Records Requests

As a public agency, RVSD is subject to California public records laws. Any information we collect may be disclosed in response to a public records request, as required by law.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

  • Access and correct your personal information
  • Request the deletion of your personal information, subject to legal obligations
  • Opt-out of receiving marketing communications from us

To exercise these rights, please contact us using the information provided below.

10. Other Disclosures

We may occasionally release information about our visitors when it is appropriate to comply with the law, protect the rights, property, or safety of visitors, the public, our customers, or our government and its employees, agents, partners, and affiliates.

Please be mindful that our communities are public spaces. Do not post any confidential information such as credit card numbers, product keys, or information covered under a non-disclosure agreement (NDA) to public areas.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ross Valley Sanitary District
 1111 Andersen Drive
 San Rafael, CA 94901
 Email: info@rvsd.org
 Phone: 415-259-2949